Administrators - FAQ

2. How do I terminate an account ?

3. I have a user with a computer problem, what do I do ?

4. Which Helpdesk should I call ? 

5. How can I change passwords and manage my users accounts ?

6. What do I need to enter into Helpstar for each ticket ?

Fill out the New User form online, print, and then Fax to Ed Heiger at 410-328-3861

Medicine New user form      EPI New user form

Fill out the Acct Removal Form and Fax to Ed Heiger at 410-328-3861. 

Contact Ed Heiger or Patrick Byerly directly if you need the account disabled immediately.

The easiest thing to try for almost all PC problems is a simple reboot.  If that fails to fix the problem, place a Helpstar.  

If in doubt, place a Helpstar with us and we'll triage the call.  We'll get back to you quickly and let you know if we can help, or if you need to call another campus entity for assistance.

Sure you know who to call ??  

UMMS Helpdesk - x8-HELP  (x8-4357)

CAMPUS Helpdesk - x6-HELP (x6-4357)

SOM Helpdesk -  x6-3998

UPI Helpdesk -  x8-8348 

We've created a great tool for managing user accounts.  It's called iManager.  You can use the link here or try the icon from your Application Launcher. Click here for more information on iManager.

Be sure to include:

Accurate contact info:  For the user with the problem, include: name, phone number, and location.

Be sure you use the correct Priority, Priority info is located on the News page in the Helpstar application.

Details of the problem with the users name on the Subject field.

For the best service, please be as DETAILED as possible in the Summary field.  Including error messages if applicable.  Attach screenshots if possible.