GroupWise - FAQ

2. What is my e-mail address?

3. Why do I periodically receive an e-mail from Quarantine Digest Message ?

4.  Why do I receive an e-mail indicating I sent a sent a virus infected e-mail when I know I did not send the e-mail? 

5. How much e-mail are we allowed to have ?

6. How can I view other users schedules?

7. How can I access my GroupWise account from the internet?

8. When I open an e-mail message, it doesn’t appear to be formatted correctly, how can I fix this? 

9. After logging into the network, GroupWise Notify loads automatically, what is this? 

10. How do I mark a Meeting private to prevent my proxies from seeing the contents? 

11. My GroupWise window doesn’t open to the full screen, how do I open GroupWise maximized?

12. What is the Frequent Contacts Book in my Address Book? 

13.  How do I Bold, Italicize, Underline and change the color of the fonts in e-mails?

14. How do I set a default font and font size for outgoing e-mail?

15. How do I find e-mail addresses for other users on campus?

16. How do I block a senders address in GroupWise ?

17. How do I create a Vacation Rule in GroupWise ?

Within GroupWise, choose Help from the menu and select Help Topics or Guides.  You can also Double-click the GroupWise Online Help icon in your Application Launcher or click here.

If you use the Department's GroupWise system your e-mail address is as follows:

MEDICINE: username@medicine.umaryland.edu 

GRECC: username@grecc.umaryland.edu

EPI: username@epi.umaryland.edu

MBRC:  username@mbrc.umaryland.edu

If you receive this e-mail, the Anti-spam server(Meridius) has detected SPAM destined for your e-mail address and has quarantined it.  Click on the link inside the message to open your Quarantine mailbox.  From there you can release e-mail(s) back to your GroupWise inbox or delete any e-mail that is indeed SPAM.  View the Anti-spam guide for more details on how this works.

The newest viruses and worms like to spread themselves via e-mail with spoofed e-mail addresses.  If a pc becomes infected with a virus and your e-mail address is in the Address book, the virus will try to spread itself by using the e-mail addresses listed in the address book.  The recipients e-mail system rejects the e-mail because it detected the virus, and a message shows up in your mailbox indicating you tried to send an e-mail with a virus attached to it.  I recommend deleting these e-mails as 99.999% of the time the e-mail did not originate from your computer.  If you want to be sure your pc is not infected with a virus, run a full virus scan of your hard-drive.  Double-click the yellow shield (near your clock), select scan computer, choose your local c:\ drive and press SCAN.

We cap e-mail at 500 MB.  That is plenty of mail for almost all users.  If you get a warning about the size of your mailbox, you can click on the Mailbox Size Percentage box at the bottom right of the GroupWise window and from there you can clean-up your mailbox easily.  Be careful, items deleted in this way are not sent to the trash, but are removed completely.  ** Sent items count against you, so be sure to delete those items as well.  Posted Items are actual your Calendar appts., so don't delete those unless you are sure they can be deleted safely.  More details can be found here.

Setting up your proxy list will allow you to view and/or manipulate other users mailbox items.  This occurs in two steps, first the user must give you rights and second you must add the user to your proxy list.  Detailed Instructions can be found here.

8. When I open an e-mail message, it doesn’t appear to be formatted correctly, how can I fix this? 

Position your mouse on the lower right-hand corner of the e-mail message until your arrow becomes a double-arrow. Hold down the left mouse button and drag the window to make it larger. This should correct the formatting problem and remember the new window size.

9. After logging into the network, GroupWise Notify loads automatically, what is this? 

Notify is the program that allows you to receive Pop-up windows notifying you of appointments, e-mail etc. To customize it, right-click on the blue globe next to your clock and select options.

Open the meeting and press F8.

Open GroupWise from your Application Launcher.

Use the Frequent Contacts tab in the Address Book to access your most frequently used or most recently used e-mail addresses.   When you send an e-mail message the address is automatically copied to the Frequent Contacts address book. You can view the date and time you last used an address and the number of times you have used it. Once an entry is placed in Frequent Contacts, it remains there until you delete it.  

13.  How do I Bold, Italicize, Underline and change the color of the fonts in e-mails?

Open a new e-mail message, go to the View menu and select HTML.  Use the following bar which should look familiar to you.

Change the font and size in the bar above, then right click on the name of the font and select SET CURRENT FONT AS DEFAULT

Open a new e-mail, press the Address button at the top of the e-mail, and choose Campus from the Look In box.  Enter the persons first and/or last name and press enter.  Select the correct person, double-click, and press OK.

16. How do I block a senders address in GroupWise ?

You can easily block a senders e-mail address ( or entire Domain ) in GW by adding them to your Junk Mail folder.  Simply drag the unwanted e-mail to your Junk Mail folder and then follow the prompts to handle the e-mail.

Here are instructions for creating a Vacation Rule in GroupWise.