Support


Who We Support

  • Customers: Department of Medicine and Epidemiology, GCRC
  • UHC/EJC users must contact the UMM Helpdesk
  • VA users: GroupWise, MED-REMOTE, CITRIX issues only

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How To Obtain Support

  • Did you reboot to try and solve your problem?
  • Contact designated Super Users in your respective division for a possible quick fix
  • Password issues: Click here to reset it yourself or contact a Super User to reset it for you.
  • Visit our Service Desk(available worldwide) to search for solutions in our knowledgebase or enter an "incident ticket" for all IT support issues and questions.

 

Availability

  • Monday through Friday 8:00a.m. to 5:00p.m.
  • After hours/Weekend support is not guaranteed and provided as available.
  • Phone and direct e-mail support are not available.