IT Alerts

Our Mission

To simplify and support the clinical and research computing needs of the faculty and staff in the Department of Medicine in a diverse, decentralized IT environment.


Windows 10

Do not attempt to upgrade to Windows 10 on any work computers. We do have plans to upgrade to Windows 10 in 2016 but we are not ready at this time. At home, Windows 10 should be work for our web-based apps and remote access solutions. If you have any questions please contact us.

Free ICD-10 APP!

Click here to see if you are eligible and to learn how to install it.

Procedural Change

We now require all users to schedule an appointment with us to setup your phone to connect to GroupWise to ensure your phone is setup correctly and efficiently.

Login to Non-Medicine Computers

It is possible to login to computers managed by FPI, SOM and UMM on campus with your medicine/epi credentials. To try it, enter MEDAD\username and use your same password as you use to login to your main computer.

Example: MEDAD\eheiger

Filr Has Replaced Netstorage

Filr has replace Netstorage to remotely gain access to the H and I drives from a web-browser. Click the H and I drives icon to the left to login. We recommend searching the "Self-Help" area of our Service Desk on "filr" for articles to get you started. If you have any questions or concerns, please contact Ed Heiger. (You may need to refresh your browser to see the new icon/link.) You can also click here to login.

Do Not Turn Your Computer Off!

We apply patches, upgrade software and run malware/virus scans in the evening to minimize impacts during the day. When you leave for the day, you must RESTART your computer and turn off your monitor. This will ensure your computer is as up-to-date and protected as possible—it is also our policy. (It is acceptable to lock the computer if needed, but it's not recommended.)

Help Yourself!

Just a reminder to try the 'Self Help' area of our Service Desk to look for solutions to common problems. When you are entering a ticket with us, articles will be recommended from Self Help to possibly negate the need to enter a ticket.

Sensitive Data - PII/PHI etc.

A friendly reminder that any sensitive data that meets the definition of PII/PHI must be stored only on univesity owned servers.

GroupWise Client@Home

We have received many reports of the GroupWise client working slowly or locking up when used at home. We do not know what is causing the problem. As a result we can no longer recommend using the GroupWise client at home in "online" mode which is the default. For most users we recommend using GroupWise Webaccess as it works very well. If you use the GroupWise client at home, please review this article in our 'Self Help' area of Service Desk to setup "caching mode" which should work well.

Alternate Emergency Communication Methods

If normal communication methods are not available, we will communicate through our Twitter Account and our Google web-page Please consider following us on twitter and bookmarking our Google web-page to ensure you can receive important updates from us in the event of a disaster/major outage.