IT Alerts

Our Mission

To simplify and support the clinical and research computing needs of the faculty and staff in the Department of Medicine in a diverse, decentralized IT environment.


10/5 — Dell Business Laptops Standard

We only support Dell Business Laptops, other brands will no longer be considered.

9/20 — Outlook Conversion

Outlook migration is scheduled after Surgery and Pyschiatry are complete, hopefully by the end of the year. Surgery is just now starting to migrate a few mailboxes.

9/20 — PACS/eUnity Login

"SOM MEDICINE" is now required for login.

9/14 — Important Password Changes

Until we migrate to Outlook, IF you want to change your Med/EPI password you must change it two times using the sites below. Otherwise, your GroupWise password will not be in sync with your network/computer password. Please do not forget to update the password on your phone(if you have GroupWise on it) or your account will become locked out.

GroupWise only

Computer Login, etc.

9/14 — Mac Problems Connecting to Server Drives

We are aware of problems with Macs not connecting to H and I drives and are working on a permanent solution. If you are experiencing this problem, please enter a ticket for a workaround.

9/10 — Laptop Conversions

If your laptop has not been converted since the Phase 1 migration, please enter a ticket to get this scheduled. Laptops that have not been converted will not receive the Office 2016/Outlook upgrade scheduled for Phase 3.

9/19 — EPIC/Portfolio Not Loading

If you have problems with EPIC hanging, double-click "Citrix Receiver..." in the Application Launcher. Once it's complete try again. If this does not work a ticket will be required.

9/09 — Remote Access

Filr is no longer in service. If you require remote access to more than just e-mail, please enter a ticket to see what options are available to you. Prior authorization from your supervisor or administrator is required for staff.

9/9 — Login to FPI, SOM and UMM Computers

It is now possible for all users to login to FPI, SOM or UMM computers by using som\username with your normal password. (i.e. som\eheiger) The H and I drives should map on SOM and FPI computers. Eventually they will map on UMM computers as well.

Phase1 Migration Complete

With Phase1 of our migration complete, please use SOM in place of MEDAD for any of your logins that use MEDAD. If you have problems related to Phase1 please enter a ticket.

Self Service Password Portal

As we transition to a new Self-Service Password Portal we have taken down the link to the old site. In the mean time if you need to change your password please contact us directly by entering a ticket.

New FPI/SOM Secure E-mail Policy

A new Email Security Polciy FPI/SOM was recently approved by both the FPI Board and SOM ITAAC.  This policy requires all emails that contain sensitive information (SSN, Credit Card or other account information, usernames and passwords, etc.) to be encrypted. Click here for more info and click here to visit the FPI/SOM Information Security web-site for links to the policy and tuturials on how it works.

Windows 10

Do not attempt to upgrade to Windows 10 on any work computers. We do have plans to upgrade to Windows 10 in 2016 but we are not ready at this time. At home, Windows 10 should be work for our web-based apps and remote access solutions. If you have any questions please contact us.

Alternate Emergency Communication Methods

If normal communication methods are not available, we will communicate through our Twitter Account and our Google web-page Please consider following us on twitter and bookmarking our Google web-page to ensure you can receive important updates from us in the event of a disaster/major outage.