Support


Who We Support

  • Customers: Department of Medicine and Epidemiology, GCRC
  • UHC/EJC users must contact the UMM Helpdesk
  • VA users: GroupWise, MED-REMOTE, CITRIX issues only

Help button

How To Obtain Support

  • Did you reboot to try and solve your problem?

  • Login to our Self Service Password Portal on the left to unlock/reset your password. The portal requires you to remember the answers to your challenge questions. If you don't know your answers, see the next bullet for those in your area that can assist. Please note we will only change a password or unlock your account if we can positively identify you. The best way for us to accomplish this is for you to know the support pin you setup in the Self Service Portal. Your pin and challenge response questions can be reset in the portal so please make sure you know them both for future use.

  • The following links contain people who are authorized to assist with the these respective tasks. (Availabe for viewing on campus only.)
  • Visit our Service Desk(available worldwide) to search for solutions in our knowledgebase or enter an "incident ticket" for all IT support issues and questions.

  • E-mail help@medicine.umaryland.edu with as many details as possible, including the best way/time to get in touch with you. This method may delay support, using the portal is the recommended method for requesting support.

Availability

  • Monday through Friday 8:00a.m. to 5:00p.m.
  • After hours/Weekend support is not guaranteed and provided as available.
  • Phone and direct e-mail support are not available.